Relevance verified: 2026-05-11
Who We Are and Why This Policy Exists
Slotozen Casino operates the website slotozencasino-canada.com and is headquartered at 1055 West Georgia Street, Suite 2100, Vancouver, BC V6E 3P3. We hold casino licence No. 0000002 and are committed to handling your personal information responsibly and in full compliance with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
This Privacy Policy explains what personal information we collect from players in Canada, how we use it, who we share it with, and what rights you have over your own data. By using our website and services, you acknowledge that you have read and understood these practices.
If you have questions about anything in this document, please contact us directly:
Email: [email protected] Phone: +1 (604) 555-8641 Post: 1055 West Georgia Street, Suite 2100, Vancouver, BC V6E 3P3
What Personal Information We Collect
We collect personal information only to the extent necessary to provide you with a safe, compliant, and functional gaming experience. The categories of information we may collect include:
Registration and identity information: When you create an account, we ask for your full legal name, date of birth, residential address, email address, and phone number. This information is required for identity verification and to confirm that you meet the minimum age requirement of 18 years.
Government-issued identification: To fulfil our obligations under Canadian anti-money laundering legislation, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), we may request a copy of a government-issued photo ID (such as a provincial driver’s licence or passport) and, in some circumstances, proof of address or proof of income.
Financial information: We collect details related to your deposits and withdrawal requests, including payment method type, transaction amounts, and billing details. Depending on the payment method you choose (Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, or Ethereum), specific data points differ, but we do not store full credit or debit card numbers on our servers.
Account activity and gameplay data: We maintain records of your gaming history, betting activity, session times, bonus usage, and account preferences. This information is used for regulatory reporting, responsible gambling monitoring, and to improve the services we offer.
Communications: When you contact our support team by email or phone, we retain those communications for quality assurance and dispute resolution purposes.
Technical and device information: We automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through cookies and similar technologies, which are covered in detail in our Cookie Policy.
Legal Basis and Purposes for Processing
Under PIPEDA, we are required to obtain your meaningful consent before collecting, using, or disclosing personal information, except where the law permits otherwise. Below we outline the primary purposes for which we process your information and the legal basis for doing so.
Account management and service delivery: We use your registration and profile information to create and maintain your account, process transactions, and provide access to our games and promotions. This processing is necessary to fulfil the contract between you and Slotozen Casino.
Identity verification and fraud prevention: Canadian law requires us to verify the identity of players and monitor for suspicious activity. We process your identification documents and financial records to comply with PCMLTFA obligations and to prevent fraud, money laundering, and the financing of unlawful activities. This is a legal obligation we cannot waive.
Age verification: We are prohibited from allowing persons under 18 to gamble. We process your date of birth and, where required, identity documents to confirm that you meet this requirement before any gambling activity can occur on your account.
Responsible gambling monitoring: We take our obligations to player well-being seriously. We analyse gameplay patterns, session length, and deposit behaviour to identify indicators of problematic gambling. Where we have concerns, we may reach out to you directly or apply account restrictions in accordance with our Responsible Gambling policy.
Marketing communications: With your explicit consent, we may send you promotional offers, bonus announcements, and news about Slotozen Casino by email. You may withdraw this consent at any time by clicking the unsubscribe link in any promotional message or by contacting us directly. We comply fully with Canada’s Anti-Spam Legislation (CASL) and will never send you commercial electronic messages without your prior consent.
Legal and regulatory compliance: We are subject to licensing conditions, tax reporting requirements, and anti-money laundering obligations. We process and retain certain records to meet these obligations, regardless of consent.
Service improvement and analytics: We use aggregated and, where possible, anonymised data to understand how players interact with our platform, identify technical issues, and make improvements to the user experience.
Sharing of Personal Information
We do not sell your personal information to third parties. We share your data only in the following circumstances:
Service providers and processors: We engage third-party companies to assist us in delivering our services. These include payment processors, identity verification providers, fraud detection specialists, IT infrastructure providers, and customer support tools. All third-party processors are bound by data processing agreements that restrict how they may use your information and require them to maintain appropriate security standards.
Game providers: Our platform offers games from providers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Spribe, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others. These providers may receive limited technical data (such as player session tokens) necessary to deliver their games. They are not permitted to use this data for their own marketing purposes.
Regulatory and law enforcement authorities: We are required by law to disclose certain information to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), licensing authorities, and law enforcement agencies when lawfully compelled to do so. We may also disclose information where we believe it is necessary to prevent fraud or protect the safety of our players or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify affected users in advance and ensure that any successor entity is bound by equivalent privacy commitments.
With your consent: Outside of the circumstances above, we will only share your personal information with third parties where you have given us clear consent to do so.
Transfers Outside Canada
Some of our service providers and technology partners operate outside of Canada. Where your personal information is transferred to another country, we take steps to ensure that it receives a comparable level of protection, including through contractual safeguards. By using our services, you acknowledge that your information may be processed in jurisdictions outside Canada, including the European Union and other countries that maintain adequate privacy protections.
Data Retention
We retain your personal information for as long as your account is active and for a period thereafter, as required by Canadian law. Specifically:
Transactional and identity records are retained for a minimum of five years following the end of the business relationship, in accordance with PCMLTFA requirements. Gameplay records and account communications are typically retained for seven years. Where you have received marketing communications, we retain consent records for as long as required to demonstrate compliance with CASL.
When personal information is no longer needed, we securely destroy or anonymise it.
Your Rights as a Canadian Player
Under PIPEDA and applicable provincial legislation, you have the following rights with respect to your personal information:
Right of access: You have the right to request access to the personal information we hold about you. We will respond within 30 days of receiving a valid request and will provide the information in a format that is generally understandable.
Right to correct: If you believe that information we hold is inaccurate, incomplete, or out of date, you can request that we correct it. In certain cases, we may be unable to amend records that are required for regulatory purposes, but we will note your challenge alongside the record.
Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without penalty. Withdrawal of consent will not affect processing that occurred before your request.
Right to complain: If you believe we have failed to handle your personal information in accordance with applicable law, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or with the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
To exercise any of these rights, please contact us at [email protected] or by post at the address listed above. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Our website uses cookies, pixel tags, and similar technologies to support the operation of the site, remember your preferences, and analyse traffic. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of the site. Full details on the types of cookies we use and how to manage them are available in our Cookie Policy.
Children and Minors
Our services are intended strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under this age. If we become aware that a minor has registered an account or provided us with personal information, we will delete that information and close the account without delay. If you believe a minor has accessed our platform, please contact us immediately at [email protected].
Security of Your Information
We implement technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, loss, or misuse. These measures include SSL/TLS encryption for data in transit, restricted access controls for staff handling personal data, regular security assessments, and secure data storage practices.
While no system can guarantee absolute security, we continually review and update our security practices to address emerging risks.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry practices. When we make material changes, we will post the revised policy on this page and, where appropriate, notify you by email. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests relating to your personal information or this Privacy Policy, you are welcome to reach us through any of the following channels:
Email: [email protected] Phone: +1 (604) 555-8641 Post: Slotozen Casino, 1055 West Georgia Street, Suite 2100, Vancouver, BC V6E 3P3
You can also learn more about your rights by visiting the website of the Office of the Privacy Commissioner of Canada at priv.gc.ca or the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.