Relevance verified: 2026-05-11
License Information
This page sets out the legal and regulatory details governing the operation of Slotozen Casino. The information provided below is intended to assist players in understanding the legal framework under which this platform operates, including the applicable licensing authority, compliance obligations, and player protection standards. Slotozen Casino is committed to maintaining full transparency in all matters relating to its licensing and regulatory status.
Operator Details
Slotozen Casino is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with company registration number 152125 and registered address at Julianaplein 36, Willemstad, Curaçao.
Dama N.V. operates through its wholly owned subsidiary, Friolion Limited, a Cyprus-registered entity (registration number HE 419102, registered address: Pavlou Nirvana and Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11, 3021, Limassol, Cyprus), which acts as an authorised agent on behalf of Dama N.V. for certain operational and payment processing functions.
Licence Details
Dama N.V. holds an E-gaming Licence issued under the authority of the Government of Curaçao. The licence number is 8048/JAZ2020-013.
The licence was granted by Antillephone N.V., which operated as a master licence holder duly authorised by the Government of Curaçao to issue sub-licences for online gaming activities. Pursuant to the transitional provisions of the National Ordinance on Games of Chance (Landsverordening op de Kansspelen, “LOK”), enacted on 20 December 2024, the regulatory framework for online gaming in Curaçao has been consolidated under the Curaçao Gaming Authority (CGA), the sole government body now responsible for the licensing and supervision of online gaming operators in Curaçao. Dama N.V. has undertaken the necessary steps to comply with the requirements of the updated regulatory regime.
The licence authorises Dama N.V. to offer online games of chance, including slot games, table games, and live dealer casino products, to players in permitted jurisdictions worldwide.
Territory of Services and Age Restrictions
Slotozen Casino accepts registrations from players located in Canada, subject to the applicable laws and regulations in the player’s province or territory of residence. It is the sole responsibility of each player to ensure that accessing and using the services offered by Slotozen Casino is lawful in their respective jurisdiction prior to registering an account.
Access to Slotozen Casino is strictly restricted to individuals who are 18 years of age or older. Persons under the age of 18 are not permitted to register, access, or use any part of this platform, including free-play modes. Slotozen Casino reserves the right to request proof of age documentation at any time and to suspend or close any account where the age verification process has not been satisfactorily completed.
Anti-Money Laundering and Know Your Customer Policy
Dama N.V. maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in accordance with applicable legal requirements, including the obligations imposed by the Curaçao regulatory framework and international AML/CFT (Countering the Financing of Terrorism) standards.
All players are required to complete identity verification prior to processing withdrawal requests or at any point during their engagement with the platform where the operator deems verification necessary. The KYC process may require submission of the following documents:
- Government-issued photo identification (such as a passport, national identity card, or driver’s licence);
- Proof of residential address (such as a utility bill or bank statement issued within the preceding three months);
- Proof of ownership of the payment method used.
Slotozen Casino does not knowingly accept funds derived from criminal activity. Unusual account activity, including but not limited to structuring of deposits, irregular transaction patterns, or inconsistencies in declared personal information, may result in account review, temporary restriction, or reporting to relevant authorities in accordance with applicable law. Players are required to provide accurate information at the time of registration and to notify the casino promptly of any changes to their personal details.
Dama N.V. has appointed a designated compliance officer responsible for overseeing adherence to AML/KYC obligations across all platforms operated under its licence.
Data Protection
Slotozen Casino processes personal data in accordance with applicable data protection legislation. The operator applies technical and organisational security measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.
Personal data collected during the registration and verification process is used exclusively for the purposes of account management, identity verification, fraud prevention, compliance with legal obligations, and the provision of the services offered by the platform. Personal data is not sold to third parties. Data may be shared with authorised third-party service providers where necessary for the operation of the platform (such as payment processors and game software providers), subject to appropriate contractual safeguards.
Players have the right to request access to, correction of, and in applicable circumstances, erasure of their personal data, subject to any overriding legal retention obligations. For further information on how personal data is collected, processed, and stored, please refer to the Privacy Policy.
Responsible Gambling
Slotozen Casino is committed to promoting responsible gambling practices and to providing a safe gaming environment for all users. The operator recognises that gambling may pose a risk of harm for some individuals and accordingly maintains the following player protection measures:
Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their account settings. Once a lower limit is applied, it takes effect immediately. Requests to increase a previously set limit are subject to a mandatory cooling-off period.
Session and Wagering Limits: Players may impose time-based session restrictions and wagering caps to assist in managing their gambling activity.
Reality Checks: Players may enable periodic reminders during gaming sessions to make them aware of the duration of their play.
Self-Exclusion: Players who wish to exclude themselves from the platform for a defined period may do so by contacting the customer support team. Self-exclusion periods of a minimum of six months are available. During a self-exclusion period, the player’s account will be suspended, and no promotional communications will be directed to the player.
Account Closure: Players who wish to close their account permanently may request this at any time by contacting customer support.
Slotozen Casino encourages players who believe they may be experiencing difficulties related to gambling to seek assistance from independent support organisations. The following resources are available to Canadian players:
- Gambling Therapy: www.gamblingtherapy.org
- BeGambleAware: www.begambleaware.org
- Responsible Gambling Council (Canada): www.responsiblegambling.org
For further information on the responsible gambling tools available on this platform, please visit the Responsible Gambling page.
Dispute Resolution
In the event that a player has a complaint or dispute regarding the services provided by Slotozen Casino, the following process applies:
Step 1 – Internal Complaint. Players should first contact the Slotozen Casino customer support team directly, via live chat or by email at [email protected], providing full details of the complaint. The support team will endeavour to respond and resolve the matter in a timely and fair manner.
Step 2 – Escalation. If a satisfactory resolution is not reached through the initial complaint process, players may escalate the matter in writing to the compliance team of Dama N.V. at the operator’s registered address.
Step 3 – Regulatory Authority. Players may also submit a complaint to the Curaçao Gaming Authority (CGA) in relation to potential breaches of the applicable licensing conditions. The CGA may be contacted at: [email protected]. Players should note that the CGA does not operate as a civil court and cannot order payment of compensation; however, complaints may prompt regulatory review of the operator’s conduct.
Slotozen Casino does not engage in conduct intended to obstruct or unduly delay the resolution of legitimate player complaints. All disputes are reviewed in good faith and in accordance with the operator’s internal complaints handling procedures and applicable regulatory requirements.
Contact Information
For any queries relating to the information set out on this page, players may contact Slotozen Casino by the following means:
- Email: [email protected]
- Phone: +1 (604) 555-8641
- Postal Address: 1055 West Georgia Street, Suite 2100, Vancouver, BC V6E 3P3